Firmware update stuck (PC)


Updating firmware on a brand new Artiphon using the included USB connection and PC Instrument Editor, it’s been stuck on firmware update to 1.1.20 for about an hour now. Support isn’t responding. Can I safely close the editor to restart the firmware update, or should I let it keep going?

How long should firmware update take?

Support responded, I can close the Editor without damaging the Artiphon. (I closed the Editor, used Windows 10 “Bluetooth and Other devices” to remove the Artiphon, disconnected it, turned it off, reconnected it, then turned it on, and was able to update the firmware successfully in Editor.)